Patient Rights & Responsibilities
We aim to treat our patients, relatives and carers courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
We respect your right to privacy and keep all your health information confidential and secure.
It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care. This information is only available to those involved in your care and you should never be asked for personal medical information by anyone not involved in your care.
You have a right to know what information we hold about you. If you would like to see your records, please call our practice manager.
Interpretation & Translation
We can arrange interpretation and translation services in person or by phone for patients who do not speak English. Please let us know if you need this service when booking an appointment.
The area served by Greet Medical Practice is in the district covered by Heart of Birmingham Primary Care Trust.
NHS Birmingham South Central CCG is responsible for ensuring you get all the services you need. For details of all primary care services in the area, look at Your CCG Guide to Primary Care Services at www.nhs.uk The CCG also produces Your Guide to Local Health Services.